Our current preferred shipping method is UPS.
Depending on the order’s value, content, weight, and cost, we reserve the right to select the most appropriate carrier. At our discretion, items may be marked as “signature required,” in which case a delivery recipient must be present.
Please add products to your shopping basket and continue to checkout to view rates for a domestic shipping estimate. When checking out, shipping costs are calculated automatically.
Products that ship free are indicated. If you have a product(s) that ship free AND product(s) that incur a shipping charge, it will be show in the cart.
When ordering online, the delivery estimate displayed at checkout is based on the shipping costs at that time.
Orders for in-stock items will be sent within 24 hours of the order being placed, Monday through Friday, excluding holidays or other specified warehouse closures. The majority of in-stock item orders received by 11am PST (Monday through Friday) will often ship the same day. If an order for in-stock goods is not dispatched immediately, it will be sent on the following business day.
We will let you know as soon as possible if an item you ordered is not available. You can decide whether to wait for the item to be replenished (we will give you our best estimate of when you can expect to receive the item) or request a refund for it. Additionally, we will ship the goods from your order that are in stock first if your purchase includes a backordered item. You won’t be charged any additional shipping fees when the backordered item is shipped to you after it has been restocked.
Please check all packages carefully when you receive them. Do not discard any items or packing materials, including the delivery box, if there is damage to any of them.
1.To report any obvious or hidden damage, email [email protected] within three days of receiving your package.
2. Include detailed pictures of the shipment box, the items inside it that are being shipped, and the mailing label.
3. In order to make a claim, we need pictures of any damage to your item, as well as pictures of the shipping box and label.
4. A claim with the carrier will be issued. The carrier may schedule an appointment with you to inspect the damages, therefore keep the box and all contents until the claim is approved.
5. Upon claim approval by the carrier, we will issue a refund for the damaged items or send replacements to you.
